by Gundula Welti
06 Jun 2020
“Walter, my fifteen-year-old son, plays hockey and he was not at all happy with his position in rear defence. He was convinced he was an excellent midfielder, a position from which he could create the attack.
I suggested he write to his trainers to share his ideas instead of keeping his frustrations to himself and letting them build up.
I nearly fell off my chair when my son asked me to read his rough copy. He told me he had used the DESC model (Description – Effect – Solution – Conclusion) that I had explained to him after a management course last year – and he had applied it perfectly!
His trainers thanked him for his frankness, assured him he had talent and began to bring him forward on the field!”
Like Malcolm, we often think that what we share with our teenagers has no effect on them but the reality is that they just need a reason to apply it.
What about you? Have you seen your children use the tools you passed on to them?
by Gundula Welti
05 Apr 2020
The scene takes place in my friend’s shop in the provinces. It’s mid-August, and she’s speaking on the phone to a woman whose fridge won’t close properly while gesturing to a customer that she won’t be a minute.
She feels sorry for the woman on the other end of the phone who has a broken fridge door in 40°C heat, and offers to send a technician in two days’ time between previously booked appointments in the same neighbouring village.
When she hangs up, the man in the shop – a pensioner who is a regular customer – apologises for having eavesdropped on the conversation and offers to go and see the woman in question as he is going shopping in the village that same afternoon. He says he will take his toolbox with him and make himself useful – free of charge.
My friend calls the woman back – and offers her the services of the kind pensioner!
My friend subsequently found out that the unofficial repairman went to the woman’s house that day at 2 o’clock– she was also a pensioner – and she was so taken by the man’s initiative that she’d gone and signed up with a charity to offer her dressmaking services.
Making yourself useful, letting people know about it and listening to others are some of the many things I tend to forget when I’m glued to my smartphone.
This anecdote reminds me that life isn’t just a job description, but an infinite possibility of being and feeling useful.
What about you? How can you be useful – before or after retirement?
