Press here!
Someone explained to me that most buttons in a city are dummies. For example, red traffic lights. They work on automatic settings but if you give a pedestrian a button to press, she has the impression of actively participating in her wish to cross the road.
Ellen J. Langer, Professor of Psychology at Harvard University studied “The illusion of control”. She came to the conclusion that buttons reduce stress and promote well-being. They are placebo buttons.
We use surveys to ask employees for their opinion, we vote in elections, our spouse comes to us for advice. And even if what happens as a result is not what we wanted, we have the impression that we have been listened to.
Most of what we want is to be listened to. If we have this space or a forum in which to express ourselves, we have the impression of being in control.
What things do you need to express to satisfy your need to be in control?